I got a new phone number and can't remember my old number If you sign in before the security period is complete, you’ll receive a pop-up notification informing you that sends are temporarily disabled. For your security, sends will be disabled on your account until the full security period has passed. After 48 hours, you should have full trading capabilities restored. Once you complete all the steps above, you should be able to sign in to your account after 24 hours and have the ability to complete buys and sells. For security reasons, you'll be asked to provide:Ī photo of the front and back of your photo IDĪ webcam photo of yourself, taken at the time of the prompt You will need to provide the old phone number associated with your account as well as a new phone number. When prompted for a 2-step verification code, select I need help > I need to update my phone number Note: If you do not get this prompt after providing your username and password, try logging in on an Incognito browser or clearing your cache and trying again. Sign in to your account with your username and password I have a new phone number and no longer have my old number If you are using a NEW SIM card with your old number, please follow instructions for I have a new phone number and no longer have my old number below instead. Set your new phone number as the Primary number Sign in to your account with your username, password, and 2-step verification code from your old number I have a new phone number and still have my old number If you are using a TOTP authenticator, scroll down to the TOTP authenticator section on this page for further help. You may be using TOTP authenticator rather than SMS for verification. If you've already waited 24 hours and still aren't receiving the codes, check with your phone carrier to see if they're blocking our SMS messages After 24 hours we'll resume sending codes via SMS. Try deleting some messages from your inbox and request another codeĪfter several requests to resend the SMS code, our system may temporarily stop sending them as a security measure. You may want to instead use an authenticator app to complete this step, since they don't require internet connectivity or SMS coverage Please use your authenticator app for codes insteadĭue to issues with the SMS network itself, codes may not get delivered to everyone. If you're using an authenticator app (like Google or Duo), you won't get SMS codes sent to your phone. Learn about the various types of 2-step verification. Sending crypto out of your Coinbase account Sign-in attempt from a unrecognized phone number Sign-in attempt from an unrecognized device Some events that can trigger 2-step verification
With 2-step verification enabled on your account, you'll need to provide a unique verification code sent to your phone in addition to your username and password.
You'll need the mobile device and phone number associated with your Coinbase account in hand in order to successfully complete 2-step verification.Ĭoinbase offers 2-step verification, known also as 2-factor (2FA) or multifactor authentication, as an added security layer in addition to your username and password. If you've lost access to the email address associated with your Coinbase account, locked yourself out of your account, or lost access to your account, please start here. Clearing your cache and restarting your browser can also help. If you're using a browser to sign in, make sure you're using the latest version of Chrome. If you're having trouble completing 2-step verification to sign in to your account, make sure your mobile device software and Coinbase app are up to date.
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